In the email, the scammer requested the invoice number. We were connected to a scammer who was possibly in a foreign call centre. We dialled the number, knowing full well that it was all a con job. +1 – ( 808 ) – ( 318 ) – 2852 was the phone number listed in some of the Norton scam emails. This is similar to GeekSquad Email scam which asks victims to cancel their subscription. Scam begins once the mentioned phone number is dialled. In some cases, scammer might inform that the money has been already deducted.Īfter striking fear in their victims, scammers instruct them to contact their billing department by dialling the number provided in order to cancel the subscription or obtain a refund for the amount deducted (which had not actually been charged). Cybercriminals make the email appear authentic, from the official logo to the professional-looking email design.Ī proforma invoice is presented in the email which states that the billing amount (from $300-$999 USD) will be deducted from the recipient’s credit card. To make the email appear genuine, the scammers include a fake custom ID, invoice number, and renewal date. They present the email as an official notification from the cybersecurity software company NortonLifeLock. The Norton 360 Protection subscription refund scam is an email scam in which cybercriminals send recipients a bogus notification email about the renewal of their subscription. What is Norton 360 Renewal / Refund Scam? Their sole objective is to get your Credit Card and Personal identity details. We called the number and noticed that it connects to the scammer in a foreign nation. Have you received an email purportedly from Norton informing you that your subscription is about to expire? It could be a scam.
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